Sage Jobs

Multilingual Customer Support Expert (German and English)

Job Description:

Tech-savvy. Customer focused. Solutions-provider.

If you are these three things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job!

Working across our Sage People, Sage HR and AutoEntry products. Our Technical Support Experts help customers get the most out of their Sage products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use our software in their everyday business lives, and the experts for our customers requiring advice or facing any technical problems.

This is a complex role that requires a logical and methodical approach to issues, it’ll be up to you to help our customers understand their products and overcome challenges, as well as promote additional products and services through conversations.

What’s in it for you?

As well as some fantastic benefits, you’ll gain expert knowledge of Sage software products, built up through 1 on 1 coaching and support as you go live with our customers. Once you’ve gained your product knowledge you will have developed skills to launch your career even further within the organisation. We have multiple functions within Sage and limitless progression opportunities available to you once you become skilled in your product.

Your day-to-day:

You’ll speak to customers every day, whether this be via telephone and/or webchat, as they contact Sage for technical and complex problems that need troubleshooting and resolving. It will be up to you to get to know their business, build rapport and help them get back on track with their product.

You'll be a product expert, able to spot fixes and recommend additional Sage products that could save them time and effort, ensuring they get the most from their subscription.

Your benefits:

• Competitive starting salary

• Company annual bonus scheme

• Comprehensive health, dental and vision coverage

• Work away scheme for up to 10 weeks a year

• On-going training and professional development

• Paid 5 days yearly to volunteer through our Sage Foundation

#LI-MW1

Key Responsibilities:

Minimum Experience/Skills required:

• Candidates must have strong communication skills, with the ability to speak German & English in both written and verbal communication.

• Proven experience in a customer service role, preferably in a fast-paced environment preferred.

• Proficient with operating computer software/programmes and the confidence to pick up new tech.

• Good troubleshooting and conflict resolution skills.

Function:

Customer Operations

Country:

United Kingdom

Office Location:

Newcastle

Work Place type:

Hybrid

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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/

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We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.

Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/