Sage Jobs

UX Researcher

Job Description:

As a UX Researcher for our Sage Network Platform, imagine being at the forefront of innovation in the financial management industry. We’re on the hunt for visionary minds ready to design a groundbreaking industry platform. Not only is this an opportunity to influence this industry’s trajectory, but also create a product with tangible, real-world impact that will transform the way our customers (SMBs) do business and achieve success. Join us and be a part of something monumental, shaping the future as we know it for SMBs and Financial Professionals. Your design. Your legacy. Are you in?

The Sage Network is a new platform, the first of its kind in this industry, and the future of digital accounting. Revolutionizing the accounting domain, the Sage Network is transforming what were once manual workflows—such as emailing invoices and awaiting payments—into a seamless digital flow. It empowers our SMB customers by connecting, automating, and synchronizing their accounting and financial transactions, not just within their internal workflows but also with their customers, buyers, suppliers, banks, auditors, and regulatory bodies, regardless of their usage of Sage software products. This innovative platform improves efficiency, accelerates payment cycles, saves valuable time, provides immediate business insights, and streamlines invoice management, thereby simplifying and enhancing the interconnectivity of accounting workflows globally.

Your Mission: Collaborate closely with another UX Researcher to collectively provide research support across all 6 Sage Network designers.

Tech stack: You’ll work with Notion, Productboard, Figma, Pendo, Fullstory, and Aha! and expand (or gain) FinTech experience.

What Sets This Role Apart?

The Sage Network is more than just a project or a new platform; it's our strategic priority and the future of Sage. This is your chance to be a vital contributor, ensuring the best user experience is primed and ready for its launch to the world – granting you high visibility across the company and growth opportunities. You'll have frequent opportunities to present to and engage with stakeholders. Your ability to influence with data, logic, and openness to proactively welcome and incorporate feedback will be the key to your success.

Meet Your New Team:

Your immediate colleagues will consist of 6 Product Designers, a UX Content Writer, and 1 UX Researcher, all reporting to a Sr. Director of Product Design & Research, who trusts and empowers the team to do what they do best and is highly invested in their development and success. The Sage Network BU acts like a start-up; they are given the reins to move quickly and make decisions. You’ll join a larger group consisting of product managers and dedicated engineers. The Sage Network squads are designed with the skills to come up with practical and valuable solutions (our users adopt and use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use it) and feasible (designers must create intuitive user interfaces and information architecture to minimize any learning curve while making it easy to complete tasks or use features).

Location: Hybrid; 2 days per week of in-office collaboration from our new Atlanta office (619 Ponce - Fall of 2024)

Minimum Qualifications:

• 5 years of experience in UX Research.

• Ability to share an online portfolio or provide past work examples that demonstrate how you approach user research, analyze data, and communicate findings effectively

• You are known for being methodical, having effective research processes and being incredibly organized.

• You’re an effective communicator who can clearly articulate decisions and rationales, with a ‘show early and often’ mentality.

• You deeply value effectively collaborating with others to achieve a common goal.

• You believe in being kind and having fun at work.

Key Responsibilities:

Key Responsibilities:

• User interview processing: here, you will assist with synthesizing key responses and insights from user interviews, efficiently organize these responses using Figma and Notion, and help set up and manage affinity diagrams to analyze our user feedback.

• Feedback integration: collaborating in finalizing UX research reports, adding and categorizing actionable feedback to Productboard, and ensuring the feedback is accessible and understood by relevant teams.

• User centricity: we run different exercises internally where we listen to our customers, watch their sessions, and document their pain points; this is one of our methods for delivering great products to our customers. You’ll work closely with various squads to help process this data.

• Scheduling and conducting interviews: help in scheduling and organizing user panels, which include different sets of users we currently have. Participate in interviews to gather critical insights and synthesize and report findings to enhance product development.

• Contextual inquiry: assists in the planning and executing more contextual inquiries, analyzes and interprets contextual data to inform design and product strategies, and collaborates with cross-functional teams to integrate insights into product development.

• Persona development: lead the initiative to develop and refine user personas, created personas for Developer panels and our Sage Network App panel members to understand behaviors and desired workflows better, and utilized research data to build comprehensive, accurate personas.

• Collaborate closely with your research and design colleagues, PMs, and engineering to foster an exceptional collaborative environment and deliver effective solutions.

Perks? We have plenty.​

• Competitive annual bonuses

• Comprehensive health, dental, and vision coverage​

• 401(k) retirement match (100% matching up to 4%)​

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)​

• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date​

• Work Away, an opportunity to work & play for 10 weeks in any country of your choice (from a Sage-approved list)

• 5 days paid yearly to volunteer (through Sage Foundation)​

• $5,250 tuition reimbursement per calendar year starting 6 months after the hire date​

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)​

What it's like to work at Sage?

https://www.sage.com/en-us/company/careers/

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Function:

Product Delivery

Country:

United States

Office Location:

Atlanta

Work Place type:

Hybrid

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