Sage Jobs

Specialist, Sales Administration & Operations

Job Description:

The Specialist, Administration and Operations role is part of the North America Sales Administration and Operations team and is responsible for ensuring that all customer billing is completed accurately and on time.

Key Responsibilities:

• In charge of processing of all billing for the Intacct product line in North America

• Ensure customer billing is accurate and processed within SLAs

• Process credits and order adjustments accurately and within SLAs

• Build relationships with internal departments and teams to provide a customer focused service for billing needs and all related inquiries

• Provide input into working processes being documented, standardized, modified in a controlled manner, waste eliminated while making processes more streamlined and efficient

• Alignment to Order to Cash/Billing strategy including input into the future direction of the departments

• Cover for other Billing Coordinators as required

• Participate in departmental/companywide projects as required

• Customer focused

• Strong attention to detail

• Ability to stay organized and focused to meet SLAs against a high volume of work

• Ensure the Sales Administration and Operations - Billing Manager remains up to date of process and system issues

Qualifications:

• 2+ Bill Processing experience, preferably in a technology environment

• Experience in a service orientated culture including management of SLAs

• Thorough understanding of end-to-end billing process

• Experience using Salesforce CRM

• Experience using Intacct a plus

• Proficient in Excel

• Experience managing complex accounts and relationships.

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage:

Careers homepage -https://www.sage.com/en-us/company/careers/

Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page -https://www.linkedin.com/company/sage-software

#Li-SH1

Function:

Customer Operations

Country:

United States

Office Location:

Atlanta

Work Place type:

Hybrid

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