Sage Jobs

Director Order Operations

Job Description:

As a Director of Order operations you will be overseeing the strategic deliver y of best-in-class order operations (sales order generation, customer billing and other sales order administration activities) across the NA region.

Key Responsibilities:

Key accountabilities and decision ownership:

• Operational leadership of all Order Operations teams across the NA region including setting of annual plan for the function

• Responsibility for resource allocation across all NA region (50 colleagues) and delivery of pan-NA resourcing efficiencies

• Provide strategic input into effective operation of end-to-end GTM/Order-to-Cash processes across NA

• Develop and execute a location/shared services strategy for Order Operations in NA and execute against that strategy

• Develop a consistent scope framework and language for Order Operations across Sage, in partnership with EMEA Order Operations Director

• Harmonize Order Operations scope accordingly across NA

• Design and deliver a program of continuous operational and process improvement across all NA Order Operations teams, linking to the Finance Automation program and the ‘GMO’ system migration program

• Build strong relationships with NA Sales, Customer Success/Support and Finance Operations teams, supporting them on improving end-to-end Order-to-Cash processes and outcomes

• Partner with VP Financial Control to improve internal control environment to efficiently monitor transaction risk and financial exposure

Qualifications

• 8+years of experience in Sales operations

• Strong communication, influencing & coaching skills to inspire and motivate teams

• Extensive experience of successfully managing senior stakeholders as customers

• Extensive experience of running operational order operations teams or similar

• Extensive experience of delivering successful process transformation initiatives

• Innovative, open minded approach to process change

• Wide knowledge of industry trends in order operations and related processes/fields

Preferred:

• Experience of process innovation practices such as Design Thinking

• Comprehensive understanding of Sage / enterprise level GTM and Order-to-Cash processes

• Good understanding of Sage products / SME accounting and people software market

• Good understanding of Sage / enterprise level billing and entitlement systems

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage:

Careers homepage -https://www.sage.com/en-us/company/careers/

Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page -https://www.linkedin.com/company/sage-software

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Function:

Customer Operations

Country:

United States

Office Location:

Lawrenceville

Work Place type:

Hybrid

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